All orders are processed and dispatched within 1-2 business days. For standard shipping, please allow 5-7 business days for delivery.

Please note, during busy periods such as holidays, there may be slight delays due to high order volume. You’ll receive an email notification once your order has been shipped, so you can track its journey right to your doorstep.

We truly appreciate your patience and understanding during these times.

As soon as your order is shipped, we will send you an email with all the tracking details, so you can effortlessly follow your package’s journey until it arrives at your doorstep.

If you have not received your tracking information or require any assistance, please reach out to us at customerservice@aguasole.com. Our team is happy to provide the support you need.

If your tracking shows that your order was delivered but you have not received it, we recommend first contacting the courier to inquire about the delivery. If the issue remains unresolved, please reach out to us at support@aguasole.com, and we will do our best to assist you in resolving the matter.

All orders are processed and shipped from our head office located in Connecticut, USA.

At this time, we only offer shipping within the United States.

For orders within the United States, we offer free shipping on purchases over $150 USD. If your order total falls below this threshold, your shipping charges will be calculated at checkout. Please note that all shipping time frames are estimated and based on business days only—weekends and national public holidays are excluded.

At Agua Sole, your satisfaction is our priority. If you decide to return a full-priced item, we're happy to offer you a refund or store credit under the conditions outlined below:

• Return Period: Items must be sent back within 14 days of receiving your order.
• Condition: Returned items should be in their original state—unworn, unwashed, unaltered, and with all original tags, packaging, and sanitary labels intact. Please handle garments with care during try-on, as we cannot accept items showing signs of wear such as marks, stains, odors, or traces of perfume.
• Exclusions: We do not accept returns or exchanges on swimwear, earrings, headwear, beauty products, or Final Sale items.

Additionally, if we notice an unusual pattern of returns or if our items are being used for personal or professional content creation, we reserve the right to restrict or refuse future orders.

Due to the exclusive nature of our collections, we do not offer direct exchanges. If you need a different size or would prefer another item, please place a separate order for the new item and follow our standard returns process for the original purchase.

To begin a return, please email us at customerservice@aguasole.com with your name, order number, the item(s) you wish to return, and your reason for returning. We’ll reply with detailed return instructions within 2 business days. Please note that return shipping costs are the customer's responsibility, and all returns must be sent to our Agua Sole headquarters in Connecticut, USA for processing.

If you used a discount code on a full-priced purchase and are not satisfied with your Agua Sole garment, we can offer a refund in line with our Returns and Exchanges policy—this is only available for full-priced items. Items purchased on sale are non-refundable and do not qualify for returns, exchanges, or store credit unless they are faulty.

For further information, please visit our support page.

All returns should be directed to our head office in Connecticut, USA. To initiate a return, please email us at customerservice@aguasole.com with your name, order number, a list of the items you wish to return, your reason for returning, and whether you prefer a refund or store credit. Our team will respond with further instructions within two business days.

Return shipping costs are the responsibility of the customer. Please ensure that your return is sent to our head office in Connecticut, USA.

While we ship orders promptly, it may take up to 14 days for your return to arrive at our head office, depending on your chosen carrier. We recommend using a registered or trackable service, as the return package remains your responsibility until it is received by our team. Once we have your return, please allow up to two business days for processing. We will update you via email once your return has been processed.

If you receive an incorrect or defective item, please contact our customer support team at customerservice@aguasole.com. Provide your name, order number, a description of the issue, and an image of the faulty or incorrect product. We’ll work with you promptly to resolve the matter.